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Frequently Asked Questions

Frequently Asked Questions - New

Where can I track my order?

Your package will be shipped through Fedex, UPS, or USPS and will arrive within 2-6 business days. We will also e-mail a tracking number when your package is shipped. For any other customer related queries, please contact us at customer-support@watexgreenliving.com

What is your return policy?

You can return the product, within 30 days of receiving it, for a full refund.

What is your cancellation policy?

You can cancel within half an hour of placing the order.

Where can I check my order status?

We will send you a tracking number that you can use with the carrier to track your package. You can also contact us directly with questions. Please include your order number with any correspondence.

What if a product is sold out?

If a product is sold out and you want it, you can click on the notify me link next to the product and enter your email and we will send you an email as soon as the product is available.

Where do you ship?

We ship all over USA and Canada!

How long does it take to get the order?

As long as we have the product in stock, you will receive your order between 2 to 6 business days.

What is the material used in the product?

We use first grade recycled PVC plastic, Corrosion resistant metal and wood plastic composite in our products.

Who can I contact in case of a damaged order or a missing part?

If there is a problem with your order, we want to know right away so we can take care of it for you. You can send us an email at customer-support@watexgreenliving.com for queries.

I want to do business with you/ place a bulk order with you, where can I contact you?

We want to hear from you. Please contact us at sales@watexgreenliving.com

What are your payment options?

You can pay with Credit Card or PayPal.

Do you have a physical store?

We do not have a physical store but we are available at a few garden stores. To find out if we are available in your area. Head to the store locator on our home page or click the link below to go there directly - https://watexgreenliving.com/pages/sca-store-locator